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Hello! I’m Souvik Ghosh

Welcome and thanks for visiting my site! I invite you to take a moment and look around. To learn more about my background, experiences, skills and how we could potentially work together, simply contact me.

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About

Personal Profile

Throughout my life, I’ve approached every challenge with enthusiasm, creativity, and ceaseless desire to achieve success. This passion and drive have paved the way to countless opportunities, unique experiences and exceptional relationships both personally and professionally. If you’re interested in learning more about me, keep reading or get in touch.

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My Experiences

Roles & Responsibilities

The following is an outline of my current and past work experiences. Each role has provided an opportunity to learn, grow, and continue developing both as a person and a professional. Take a look to learn more.

September 2022 - Present

Senior Customer Success Manager

Affinidi India Pvt. Ltd.

  1. As a Senior Customer Success Manager, my role involves driving customer value propositions for customers in the BFSI and Skilling Institute domain through regular engagements with decision-makers at the customer end to drive adoption and engagement for Affinidi products.

  2. Currently leading a team of 2 Customer Success Analysts along with a team of 3rd party Calling agents and Team Leads

  3. Drive customer success strategies and work collaboratively to help client’s road map a solution to achieve their business objectives

  4. Key focus on strategies to increase end-user adoption and present actionable business insights via data analytics

  5. Identify solution innovation opportunities in current deployments that may enhance the ability to meet desired business outcomes

  6. Engage closely with Product Managers and Engineering Leaders to identify, improve, and drive product-level changes.

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July 2021 - September 2022

Customer Success Manager

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Vymo Technologies Pvt. Ltd.

  1. Working as a Customer Success Manager for BFSI clients in the India Region with the responsibility to engage with C-Level Executives to ensure current solution deployments are meeting desired business outcomes & are being optimized in line with long term business strategy.

  2. Lead a team of Delivery Managers, Solution Consultants, and engineers to ensure efficient project delivery and client delight

  3. Drive customer success strategies and work collaboratively to help client’s road map a solution to achieve their business objectives

  4. Key focus on strategies to increase end-user adoption and present actionable business insights via data analytics

  5. Identify solution innovation opportunities in current deployments that may enhance the ability to meet desired business outcomes

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December 2020 - July 2021

Regional Sales Manager – Outbound Sales   

     

Open Financial Technologies Pvt. Ltd.

  1. Acquiring SMEs and Start-Up’s on India’s 1st Neo-Banking platform for businesses, helping them in end-to-end onboarding, understanding of Open Money dashboard through detailed demo and product features explanation

  2. Acquisition of Resellers and Referral partners, to increase reach and distribution capacity of Open Money solution

  3. Helping clients understand and implement Neo-Banking solutions like Virtual Accounts, Payout APIs, PG Solutions, Payroll Solutions etc.

  4. Provide on-time and first-time-right support to customers facing challenges with solution implementations or transaction failure related issues

May 2019 - December 2020

Relationship Manager – Corporate Banking

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Yes Bank Ltd

  1. Prime responsibilities include: maintaining and building rapport with corporate clients to ensure optimum customer acquisition, retention and income generation from sales

  2. Managing appropriate Assets, Liability and Cash management products of the bank

  3. Providing New-Age banking solutions for modern startups ranging from early stage start-ups to unicorns

  4. Maintaining relationship with portfolio customers and also acquisition of new-to-bank customers in the start-up space

  5. Helping businesses with new age banking solutions like API – Banking , UPI and other Digital Banking solutions

  6. Hand-holding new age startups with solutions for their funding requirements like FDI routing, FCGPR filings and other regulatory commitments

  7. Building and maintaining strong, long-lasting customer relationships

February 2018 - May 2019

Relationship Manager - Elite Trade Relations Group

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ICICI Bank Ltd

  1. Steered Revenue generation from fees from Businesses with trade transactions

  2. Maintained relationship with customers both SMEs and Start-ups through regular interactions and provide timely and accurate customer service

  3. Actively involved in New client acquisitions through referrals and cold calls

  4. Played a key role in cross-selling and up-selling of different Bank products as per the customer needs and requests

June 2016 - January 2018

Business Operations Manager

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ACT Fibernet Pvt. Ltd.

  1. Played a pivotal role in driving business growth, service delivery and bringing in more operational efficiency in Coimbatore region

  2. Administered end-to-end activities W.R.T. customer relationship and churn management, vendor management, network efficiency and network reach increase and competitor analysis

  3. Increased customer uptime and satisfaction rate and directly reporting operations to the VP and Business Head (Tamil Nadu) in-turn getting reported by the Entire Service Delivery Team consisting 60 members in total including 2 Assistant Manager & 3 Team Leaders

March 2011 - June 2013

Systems Engineer

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Tata Consultancy Services Ltd.

  1. Worked as an Omnis Developer, Tester and Application Support Analyst for a US based financial services client operating in United Kingdom

  2. Directly involved in client interactions for requirement gathering and converting the business problems into deliverable software solutions

  3. Worked as a Mainframe Developer, Tester and Application Support Analyst for a Spanish financial services client operating in United Kingdom

  4. Gained complete knowledge about CICS and Changeman

  5. Worked as a Mainframe Developer and Tester for a US based financial services client operating in Czech Republic

  6. Gained complete understanding of Software Development Life Cycle

  7. Trained in Java and Unix during TCS ILP

For more information about my professional experiences, please get in touch.

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Core Comepetencies

Tricks of the Trade

As a lifelong learner, I’m constantly expanding my skill set through professional and personal experiences. Below you will find some of my key abilities, along with how these skills have led to success.

Click on individual items for more details.

Client Relationship Management 

Revenue Generation

Project Management

Market Analysis

Business Analytics

Business Development

Google Analytics

Have questions? Drop me a line and let me give you the answers.

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Education

My Studies

Take a look below to find an outline of my educational background, which includes the institutions I’ve attended, degrees and qualifications I’ve received, as well as my academic achievements along the way.

MBA

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Narsee Monjee Institute Of Management Studies

June 2014 - April 2016

Completed my MBA (Full Time) with specialization in Marketing, with a CGPA of 2.7/4.0

B.Tech  in Electrical Engineering

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West Bengal University of Technology

June 2006 - April 2010

Completed my B.Tech (Full Time) in Electrical Engineering, with a CGPA of 7.5/10.0

If you have more questions about my academic experiences, don’t hesitate to reach out.

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